Help & Support
We're here to help. Get answers or reach out directly.
📧 Support Email
support@annmax.eu.org
Reply within 24 hours on workdays, including refund requests, installation issues, feature suggestions.
Frequently Asked Questions
How do I install extensions from source code?
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Chrome:
- Download or clone the extension repository
- Open
chrome://extensions/
- Enable Developer mode (top-right toggle)
- Click Load unpacked and select the extension folder
- The extension icon appears in your toolbar
Edge: Same steps, use edge://extensions/ instead.
How do I activate premium features after purchase?
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After completing your purchase through Creem:
- You'll receive a license key via email
- Open the extension popup
- Go to Settings and enter your license key
- Premium features are unlocked immediately
How do I request a refund?
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We offer a 7-day full refund guarantee on all purchases.
- Send an email to support@annmax.eu.org
- Include your order ID or the email used for purchase
- We'll process your refund within 2 business days
Refund requests made after 7 days from the purchase date cannot be processed.
Do extensions upload my images or data to any server?
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No. All AnnMax extensions process data entirely locally in your browser:
- Image conversions happen in your browser's memory using the Canvas API
- Screenshots are captured and stitched locally
- 2FA codes are computed locally using Web Crypto API
- No network requests, no data upload, no analytics, no tracking
How do I update to a new version?
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Since extensions are loaded from source code (not the Chrome Web Store):
- Download the latest source code from the repository
- Replace the old extension folder with the new one
- Go to
chrome://extensions/ and click the refresh icon on the extension
- Alternatively, click Reload (Ctrl+R on the extension card)